Return & Refund Policy

Last Updated: [Current Date]

At StyleLouder, customer satisfaction is our priority. However, to ensure fairness and prevent misuse, we have implemented the following return and refund policy:

✅ 7-Day Return Policy

We accept returns within 7 days from the date of delivery, subject to the conditions below.

Eligible for Return:

✓ Product received is defective or damaged
✓ Wrong item shipped (different from order)
✓ Significant quality issues upon arrival
✓ Product not as described on website

⚠️ Return Conditions (STRICTLY ENFORCED):

Returns will ONLY be accepted if:

✓ Product is UNUSED, UNWORN, and in original condition
✓ All original tags and labels are intact
✓ Original packaging, dust bag, and box included
✓ No signs of use, wear, scratches, or stains
✓ No perfume/makeup smell (indicates usage)
✓ Magnetic closures, zippers, straps in perfect working condition
✓ Return request initiated within 7 days of delivery

❌ Non-Returnable Items

❌ Customized or personalized products
❌ Items purchased during clearance/final sale
❌ Products with removed or damaged tags
❌ Items showing signs of use or wear
❌ Products beyond the 7-day return window
❌ Damaged due to misuse or negligence

📦 Return Process

Step 1: Initiate Return Request

WhatsApp us at +91-8126664327 or email contact@stylelouder.com
Provide: Order number, product name, reason for return
Attach photos showing product condition, tags, packaging

Step 2: Return Approval

Our team will review your request within 24-48 hours
If approved, we’ll send return instructions
If rejected, we’ll explain the reason with photo evidence

Step 3: Ship the Product Back

Pack securely in original packaging
Ship via courier (we’ll provide address)
Share tracking details with us

Step 4: Quality Inspection

Upon receiving the returned item, we’ll inspect it (2-3 business days)
We check for signs of use, damage, missing items
Photos are taken and documented

Step 5: Refund Processing

If inspection passes, refund is initiated within 5-7 business days
If inspection fails, item will be shipped back to you (at your cost)

💰 Refund Details

Refund Amount Calculation:

Original Product Price	₹2,599
Less: Return Shipping Deduction*	– ₹150
Less: Original Shipping (Non-refundable)	– ₹0 (if free shipping was provided)
Total Refund Amount	₹2,449

*Return shipping cost is ₹150 and will be deducted from your refund UNLESS the return is due to our error (defective/wrong product).

Refund Timeline:

Bank Transfer/UPI: 5-7 business days
Credit/Debit Card: 7-10 business days
Wallet/Paytm: 3-5 business days

Note: Bank processing times may vary. Refunds are credited to the original payment method.

🔄 Exchange Policy

Prefer Exchange over Refund? We encourage it!

Exchange Benefits:

✓ FREE exchange shipping (we cover both ways)
✓ Choose different color, size, or style
✓ 100% product value retained (no deductions)
✓ Faster processing (3-5 days vs 7-10 days)
✓ One-time exchange allowed per order

How to Exchange:

Contact us within 7 days of delivery
Choose your preferred replacement product
We’ll arrange pickup and send new item simultaneously
No additional payment if equal/lesser value
Pay difference if higher value product chosen

🚫 Important: Misuse Prevention

⚠️ To Prevent Return Fraud:

We photograph all products before shipping
Serial numbers/batch codes are tracked
Returned items are thoroughly inspected
Customers with high return rates may be flagged
Accounts with 3+ returns in 3 months may face restrictions
COD option may be disabled for repeat returners

📋 Special Circumstances

Defective/Damaged Products:

✓ Full refund including shipping costs
✓ No return shipping charges
✓ We arrange free reverse pickup
✓ Expedited refund processing (3-5 days)

Wrong Item Shipped:

✓ Immediate replacement sent
✓ Free pickup of wrong item
✓ Priority shipping for correct item
✓ Apology discount on next purchase

📞 Questions About Returns?

Contact our Returns Team:

WhatsApp: +91-8126664327 (Fastest)
Email: returns@stylelouder.com
Hours: Mon-Sat, 10 AM – 7 PM IST

📝 Return Rejection Reasons

Your return may be rejected if:

❌ Product shows clear signs of use
❌ Tags removed or damaged
❌ Original packaging missing/damaged
❌ Beyond 7-day return window
❌ Makeup/perfume stains detected
❌ Scratches, scuffs, or wear marks visible
❌ Customer unable to provide order proof
❌ Item purchased from unauthorized seller

In case of rejection, the item will be shipped back to you at your expense.

💡 Tips for Smooth Returns

Try immediately: Open and check your order upon delivery
Report issues fast: Contact us within 24 hours if there’s a problem
Keep packaging: Save all boxes, tags, dust bags for 7 days
Take photos: Document any defects before initiating return
Consider exchange: Often faster and easier than refund

We appreciate your understanding and cooperation in maintaining a fair return system for all our customers.